We want you to be completely satisfied with your purchase from our website. If, for any reason, you are not satisfied with a product, we offer a convenient return policy to ensure a smooth and hassle-free experience. Please review the following guidelines before initiating a return:
Returns are accepted within 14 days of the purchase date. To be eligible for a return, the following conditions must be met:
- The product must be in its original condition, unopened, unused, and undamaged.
- The product must be accompanied by the original invoice or proof of purchase.
To initiate a return, please follow these steps:
Contact our customer service team within 14 days of the purchase date, either by phone or email, and provide your order details and the reason for the return. Our customer service team will guide you through the return process.
- Package the product securely in its original packaging, including all accessories and promotional materials.
- Ship the product back to our designated return address using a trackable shipping method. The return shipping costs will be the responsibility of the customer.
Inspection and Refund:
Once we receive the returned product, our team will inspect it to ensure it meets the eligibility criteria mentioned above. If the product passes the inspection, we will process the refund as per the original payment method within 5 business days. Please note that the refund will exclude any shipping charges incurred during the initial purchase.
Exceptions: The following items are not eligible for return:
- Products that have been opened, used, or damaged by the customer.
- Products that are customized or made-to-order specifically for the customer.
Damaged or Defective Products:
If you receive a damaged or defective product, please contact our customer service team within 48 hours of delivery. We will arrange for a replacement or provide a full refund, including any applicable shipping charges.
If you wish to cancel an order, please contact our customer service team as soon as possible. If the order has not been shipped, we will cancel it and issue a full refund. However, if the order has already been shipped, the return process mentioned above will apply.
Please note that this return policy is subject to change without prior notice. We recommend reviewing our website for any updates or modifications to the policy.
If you have any questions or need further assistance, please don't hesitate to reach out to our customer service team.
Visit our contact page or reach out via Whatapp.